Refund Policy

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Overpayment: If you have made an overpayment on your bill due to a technical error or other reasons, you may request a refund for the excess amount.
• Payment Error: In the event of an erroneous or unauthorized payment, we will investigate the issue, and if the payment is found to be in error, a refund will be processed.
• Service Disruption: If you have paid for a service that was not provided or was significantly disrupted, you may be eligible for a refund.

2. Refund Procedure

To request a refund, please follow these steps:

• Contact our Customer Support team at account@billwizz.com.
• Provide relevant details of the payment, including transaction ID, date, and the reason for the refund request.
• Our team will review your request and may request additional information if necessary.
• If your request is approved, the refund will be processed through the original payment method, and you will be notified of the refund status.

3. Refund Processing Time

Refunds will be processed as promptly as possible, but the processing time may vary depending on the payment method and financial institutions involved. Typically, it may take up to 7 business days for the refund to be credited to your account.

4. Non-Refundable Fees

Please note that certain fees associated with the use of our Service, such as transaction fees or service charges, may be non-refundable.

5. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Policy periodically.

6. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us ataccount@billwizz.com.